Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
Providing engaging Guest Service that follows departmental and brand standards outlined by FH&R. (LQA audit/JD Power)
Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
Accurately recording all required reservation information in the Central Reservations System (MyFairmontReservations) and/or the Property Management System (Property Manager)
Reviewing and update reservations interfacing between the CRS and PMS
Ensuring reservation confirmations are issued promptly and accurately
Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
To provide support to our colleagues at The Fairmont Global Reservations Centre
To monitor and track special promotions and communicate information to various operational departments
To attend the weekly Reservations Department communication and information meeting
To ensure all paperwork and confirmation letters are filed on a daily basis
Other related duties as assigned
Xüsusi tələblər
Computer literate in Microsoft Window applications and relevant computer applications required
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must posses professional telephone étiquette and have an excellent command of the English, Azerbaijani, Russian and Turkish languages
Strong team player who can work independently in a fast paced environment