Support Engineer

Bakı

Ericsson
Vakansiyanın yerləşdirilmə müddəti bitib

Vakansiyanın detalları

Vakansiyanın təsviri

  • Handle customer issues in a multicounty environment
  • Be part of the Emergency Handling recovery teams
  • Perform preemptive support
  • Handle Software Update Management
  • Mentor Remote Service Gateway
  • Manage customer relationship
  • Drive knowledge transfer and re-use
  • Follow Customer Support process, models, and strategy

Xüsusi tələblər

  • Bachelor’s Degree in computer science, IT, Electro Engineering, Telecommunication or other related major
  • 5+ years of experience as an engineer
  • Mobile OSS and Network Management experience as support or system integration engineer
  • Fluent in English language
  • Fluent in Russian language is considered a plus
  • Planning & organizing skills
  • Customer relationship skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skills
  • Negotiation & argumentation skills
  • Self-driven and positive attitude
  • Willing to learn and excited in taking a role in telecommunication
  • Applying expertise & technology

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