Housekeeping Supervisor

Vakansiyanın detalları

Keep the departmental cost in line with budget
Assists with and lead Room Attendant, and Floor Attendants with daily duties
Train and coach colleagues on expected standards of service
Handle Guest concerns and react quickly, logging and notifying proper areas to service them
Ensures Room Attendants are informed daily about VIPs, extras – priority in their section
Ensures check-out rooms are returned in a timely manner
Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
Train and coach colleagues on expected standards of service
Conducts daily inspections of guestrooms and floors
Reports any damage, special cleaning, change of soft furnishings
Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
Must be able to perform all Room Attendant and House Attendant duties
Work with all Housekeeping staff to maintain and improve guest service scores
Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed

Must be proactive with a meticulous eye for detail
Strong organizational, supervisory and communication skills
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and Guest
High school diploma preferred, or its equivalent
Minimum 1 years’ experience in a supervisory capacity in a hotel Housekeeping environment
Proven training skills
Experience with Hotel Property Management System, Micros-Opera desirable

Müraciət etmək üçün: [email protected]