Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Monitor day-to-day F&B operations and take needed action to ensure standards of product presentation and service are being maintained.
Work side-by-side with and in the capacity of banquet / conference servers to fulfill the operational requirements of the day.
Supervise staff in absence of the Hospitality Supervisor, in accordance with business needs, productivity and service standards.
Respond to guest inquiries and coordinate special arrangements and requests for F&B.
Circulate through each banquet area to ensure guest satisfaction; sincerely seek guest comments and quickly and willingly handle any complaints.
Check conference, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.
Assist in developing and managing adherence to departmental policies and procedures.
Monitor & maintain inventory, purchasing supplies, and ensuring compliance with all food and beverage regulations.
Assist in the Health & Safety program by ensuring that section 27 of the Occupational Health & Safety Act (OHSA) are being followed; assist with employee training and accident investigations; assist in coordinating Health & Safety training within the department.
Other tasks as assigned by management
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High School diploma or equivalent and/or at least two years of progressive experience in a hotel or a related field required.
Smart serve Certification is mandatory; refresher may be requested.
Sound knowledge of meetings and catering set-ups and F&B or catering experience.
Experience with scheduling is an asset.
Able to work a flexible schedule with availability including days, evenings and weekends.