Results-driven IT Network Engineer & IT Support Engineer with 4+ years of experience in Saudi Arabia, specializing in Network Administration, IT Infrastructure, Technical Support, and System Administration. Skilled in Cisco Routing & Switching, LAN/WAN, TCP/IP, DNS, DHCP, VLAN, VPN, Firewall Configuration, Network Security, and Windows Server 2012/2016/2019 with Active Directory Management. Experienced in L1/L2 Technical Support, Helpdesk Operations, Troubleshooting, Microsoft 365, VMware, Hyper-V, and end-user support. Strong knowledge of hospitality IT systems including Opera PMS, Micros POS, CCTV, IP Telephony, electronic door lock systems, and guest Wi-Fi management. Proven ability to optimize network performance, resolve complex technical issues, and ensure high system availability and business continuity.
Relevant Courses: Network & System Administration, Computer Network, Information Security.
Designed, configured, and maintained LAN/WAN network infrastructure, ensuring secure, stable, and high-performance connectivity. Configured and managed Cisco routers, switches, VLANs, subnetting, and inter-VLAN routing to optimize network efficiency. Installed, configured, and maintained Windows Server 2012/2016/2019 and Active Directory environments. Performed network monitoring, troubleshooting, and preventive maintenance, minimizing downtime and improving performance. Configured and