• Monitor all assign cases for customer support and update all activities on company tracking system.
• Organize regular meetings with local customers at their place to learn their concerns, wants and needs.                                                                                                     
• Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same.
• Assist all junior engineers in complex cases and evaluate their experience.                         
• Maintain accurate customer documents and prepare reports for all issues and resolutions.
• Complaint management, proper investigation actions of complaint causes, preventive and corrective actions within complaint-related parties.
• Develop and maintain customer support documentation (TDS, customer requirements), incl. corporate web-resources
• Participate in development of Product Specification as members of Sales Cross-Functional Team
• Prepare accurate and timely reports
• Check and approve daily production quality of final products.   
• Other duties requested by Line Manager
• Approve lab results accordingly comparing with product quality specifications.
• Daily reporting about PP and HDPE products.
• Informing the lead about specifications of batch results.
• Reporting daily activities of bagging/packaging.
• Handling incoming customer complaints and recording them in database.
• Preparing reports of local/external customer complaints and technical issues.
• Writing investigation reports regarding technical and quality aspects of related divisions and materials.

•   Minimum 2-5 years of similar experience within petrochemical industry
•   Experience with SAP
•   Experience with CRM systems
•   Experience of work at a plant
•   Familiarity with Power BI
•   Proficiency in both Russian and English (minimum C1 level)
•  Big data analysis
•  Strong computer skills, particularly in Excel
•  Customer Relationship Management (CRM)
•  Taking ownership of customer issues reported and seeing problems through to resolution
•  Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
•  Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
•  Bachelor’s degree in technical field, preferably Chemical Engineering

Application closing date: May 10, 2025