• Flexibility to work a variety of shifts with minimal notice
• Highly organizing to keep Help desk tickets orders using “ServiceDesk” portal
• Properly escalating the issue up the hierarchy
• Preparation of reports and forms accepted within the department
• Receives and handles requests for service, following agreed procedures.
• Logs incidents and service requests and maintains relevant records.
• Provisions/installs, configures and maintains infrastructure services and components.
• Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution.
• Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
• Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
• Provides technical expertise to enable the correct application of operational procedures.

• Communication skills
• Ability to explain
• Attention to details
• Cooperation and Teamwork
• Active learning skills
• Time management
• Problem solving skills
• Positive Attitude
• Strong Work Ethic
•Diploma: Bachelor's Degree in Information Technology, Computer Engineering or related field is preferred
•Experience: 2-3 years
• Practical scripting skills (e.g. bash, PowerShell)
• Linux server administration
• Experience with container and container orchestration technology (e.g. Docker, Kubernetes, EKS clusters)
• Experience in automation & configuration management such as Terraform
• Experience in building server configuration (e.g. Jenkins, Gitlab)
• Experience in setting up monitoring tools (Prometheus, Grafana, ELK)
• Experience with relational databases, preferably PostgreSQL, Oracle
• Experience with web application services such as NGINX, Apache, JBoss
• Understanding documentation on English