Customer Relations and Call Center Supervisor

Bakı

Caspian Entertainment Company

Vakansiyanın detalları

Vakansiyanın təsviri

  • Build and maintaining profitable relationships with key customers.
  • Oversee the relationship with customers handled by your team.
  • Resolve customer complaints quickly and efficiently.
  • Collaborate with managers in the organization to plan strategically.
  • Collaborate with marketing and sales teams to design, implement, and track CRM-driven
  • campaigns, ensuring they align with overall business goals.
  • Keep customers updated on the latest products in order to increase sales.
  • Understand key customer individual needs and addressing these.
  • Conduct business reviews, coming from all channels, and prepare reports.
  • Know your competition and strategies accordingly.
  • Maintain a positive attitude focused on customer satisfaction

Xüsusi tələblər

  • Proficiency in CRM software tools, Microsoft Excel and other relevant tools for reporting and analysis.
  • Strong written and verbal communication skills, with the ability to collaborate effectively across teams.
  • Strong problem-solving skills with a focus on improving customer experience and business processes.
  • Minimum 2 years in CRM
  • Proficiency in CRM software tools, Microsoft Excel and other relevant tools for reporting and analysis.
  • Ability to work in a team
  • Time management
  • Strong commitment to health, safety, and environmental best practices.
  • Bachelor's degree in Marketing, Business Administration or a related field.
  • Fluency in Azerbaijani, Russian and English

Please send your CVs to [email protected]
Note!
Position is open for candidates possessing Azerbaijani citizenship only.
Only shortlisted candidates will be invited to the further stages of the recruitment process.


Müraciət etmək üçün: [email protected]

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