1. On-site Ticketing Operations

• Oversee daily box office and access control operations.
• Ensure correct setup of ticketing booths, scanning systems, and entry points.
• Coordinate with access control providers and IT teams to ensure system functionality.

2. Team Leadership

• Lead, train, and supervise ticketing assistants, supervisors, and scanning staff.
• Assign shifts, manage attendance, and provide on-site support.
• Ensure team members follow customer service and safety standards.

3. Customer Service

• Handle escalated ticketing issues including entry disputes, lost tickets, and reprints.
• Act as the main point of contact for VIPs, corporate guests, and hospitality queries.
• Work with the customer service team to resolve problems efficiently and professionally.

4. Reporting & Communication

• Provide real-time reports on entry flow, ticket usage, and incident logs.
• Report operational or technical issues to relevant departments promptly.
• Participate in briefings and debriefings with stakeholders before, during, and after the event.

5. Compliance & Cash Handling

• Ensure ticketing operations comply with Formula 1 and local regulations.
• Oversee any on-site cash/credit sales (if applicable), ensuring accountability and secure handling.

Experience:

• 3+ years in ticketing operations, preferably in live events, sports, or entertainment. Experience in a supervisory or leadership role is essential.

Skills:

• Strong leadership and communication skills
• Familiarity with ticketing systems (e.g., Secutix, Ticketmaster, or similar)
• Ability to stay calm under pressure and resolve issues quickly
• Tech-savvy with an understanding of scanners, entry systems, and POS devices

Languages:

• Fluency in English is required. Additional languages (especially local) are a plus.

Availability:

• Willingness to work extended hours, weekends, and under high-pressure environments during the event week.