Sales Representative – The US Office - Sales Representative

Vakansiyanın detalları

Answer customer calls, e-mails, messages, provide fast and correct information to incoming customers’ inquiries;
Make phone calls based on the received customers’ inquiries, register the customers’ details, create shipping labels, and convert the leads to the customers;
Record call logs in Salesforce CRM;
Follow up with the customers to achieve the greatest number of converted customers;
Prepare and submit quotes, negotiate the price, and collect payments;
Submit shipping labels to the customers and schedule their visits to the office;
Work closely with the accounting and technical departments to resolve different issues, including disputes;
Provide timely feedback to the management team regarding service failures or customer concerns;
Utilize all resources and tools to troubleshoot and diagnose customers’ issues;
Identify and escalate priority issues;
Collect testimonials from the customers;
Schedule the data verification process and assist during the process as needed;
Deliver exceptional customer service to build customer satisfaction and loyalty.

Bachelor’s degree is required;
Superb communication skills, written and verbal in English;
The ideal candidate has native level American English with a background in technology and sales management and should live (study or work) in the US for at least 1 year;
Good speed typing skills on QWERTY keyboard;
Excellent computer skills, proficiency in MS Outlook, Word, and CRM software;
Must be able to prioritize tasks efficiently without direction;
At least 2 years of experience working in a customer service (or similar) role or sales is a must;
Strong work ethic, time management and organizational skills;
Ability to work night shifts.

Müraciət etmək üçün: [email protected]