Team Leadership and Management:

• Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.
• Scheduling of part-time team members in our internal scheduling tool.

Strategic Content Management:

• Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.
• Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.
• Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.
• Identify and implement improvement needs for our internal knowledge base

Project Implementation and Rollout:

• Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.
• Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.
• Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.

Stakeholder Collaboration:

• Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.
• Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.

• Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.
• Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.
• Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.
• Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.
• Analytical & Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.
• Ownership & Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.
• Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.