
•Provided technical support to end-users via ticketing system, resolving hardware and software issues. • Participated in the planning and implementation of IT projects under the guidance of senior team members. • Managed Active Directory objects, including over 75 users and computers, security groups, and Organizational Units. • Established Group Policy Objects across the domain to enforce organizational security standards. • Configured and administered core Windows Server infrastructure se
• Led and managed the IT specialist team (2 members), overseeing support infrastructure for over 200 computers and 50+ printers, including effective task delegation. • Installed, configured operating systems, essential business applications, drivers, and security software. • Checking for software updates of computers and servers regularly and maintained peripheral devices. • Managed, and troubleshooted network infrastructure devices including routers, switches, and access points. • Set up,