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IT SupportRevising and assigning the new coming issues in Jira and discussing the priority with the reporters Fixing “Service request” issues in Jira and meeting the SLAs (Service Level Agreements) Communicating with the reporters and getting their approvals for the issue solutions proposals Creating of mails and logins credentials for new Employees and revising the current Employee’s rights in NATEK systems To deal directly with employees who have technical issues such as setting up the access, changi
Work with third party vendor which is different company Create an Excel file and collect the data Analyze the company's data and compare Choose useful company and Enter all data about the company Finish up to the given deadline Supervisor and Quality Cheker
Reimaging of new devices (PC and laptops) that have been procured and located atthe sites. Loaded the image, available atinstallsite, to a USB. Connected the Device to Domain. Installed required Software/Applications from SCCM Service Center or locally. Add User/Device in AD Group. Troubleshoot any issues.
Connected Devices to network and checking Servers Solved computer related problems including hardware and software part Identifies, troubleshoot and repair company desktop and laptops; exchanging and modifying hardware and software; Performed &assisted with CAT5/6 cable installation for company network Utilize Active Directory Tools for user account management Troubleshoot computer desktop and laptop systems using Windows 7 & Windows 10 Operating System