Make sure all food and beverage equipment is in operational condition and regularly cleaned
Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair is needed
Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints – making sure you maintain a high level of guest satisfaction
Help prepare the hotel’s annual budget and the setting of departmental goals
Monitor budget and control expenses with a focus on food, beverage and labour costs
Identify additional sales opportunities to enhance revenue
Drive promotions that deliver great dining experiences for guests at a good value
Make sure credit and financial transactions are handled in a secure manner
Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance to the standards we expect
Recommend or initiate any HR related actions where needed
Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions
Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef
Make sure food and drinks are secure and stored safely – always keep stock replenished to minimize waste
Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done. May also serve as a Manager on Duty.
Xüsusi tələblər
Two years of related experience, including supervisory experience in a full-service restaurant or similar setting, or an equivalent combination of education and experience. Hospitality Management Degree or some college preferred
Communication skills
Reading and writing abilities
Mathematical skills, including basic math, cash handling, and inventory management
Problem solving, reasoning, motivating, organizational and training abilities
May be required to work nights, weekends, and/or holidays
Excellent verbal and written English communication skills and computer literacy is a must Advanced Russian is desired
Proficient knowledge of Opera PMS and OTA channels is to be considered as an advantage.