Vakansiyanın yerləşdirilmə müddəti bitib
Vakansiyanın detalları
- Əmək haqqı: Razılaşma yolu ilə
- Kateqoriya: IT & Development (Proqramlaşdırma)
- ingilis dili
Vakansiyanın təsviri
- Image computers and equipment to company standards.
- Deploy computer equipment to user desks.
- Handle support calls in a polite and confident manner.
- Log support calls in help desk system.
- Troubleshoot hardware and software issues.
- Handle end user IT support for both local and remote locations
- Provide training to end user in the use of Gmail, Office and VPN connectivity for remote access.
- Provide orientation and guidance to users on how to operate new and existing software and hardware equipment.
- Maintain IT equipment stock levels.
- Escalate issues to other IT staff where necessary.
- Evaluate hardware and software to ensure the product will be an effective tool for the employee’s job role. Write evaluations and recommendations for line manager and business manager for review.
- Other work as delegated by Manager Client Services
- NON-ESSENTIAL Assist with any other duties as and when required.
- Undertake specific projects as instructed by management.
- Safety Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment.
- Other Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
- Perform the assigned tasks with due diligence regarding the Integrated Management Systems on the Company.
- Eliminate waste of whatever form, to suggest the use of more environmentally friendly substances and practices and contribute to the continuous improvement of the environment.
- Supervisory Responsibilities This position has NO direct supervisory responsibilities.
Xüsusi tələblər
- GCE or Higher in:
- Math; English; IT
- HNC (or equivalent) in a computer/technical related discipline (E)
- Experience in a computer or desktop support environment.
- DESIRED
- ITIL qualification (P) COMPTIA/MCP or other industry recognized qualification
- Minimum of 2 years’ experience or equivalent combination of education and experience.
- Knowledge, Skills, Abilities and Other Characteristics Basic understanding of computer systems and hardware components.
- Ability to demonstrate logical approach to troubleshooting.
- Customer Service - Seeks customer feedback and ensures needs have been fully met. Manages difficult or emotional customer situations. Responds promptly to customer needs. Responds to requests for service and assistance. Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, Responds well to questions. Demonstrates group presentation skills. Participates in meetings.
- Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully.
- Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Contributes to building a positive team spirit.
- Working Conditions This position is considered OFFICE WORK which is characterized as follows.
- Almost exclusively indoors during the day and occasionally at night
- Occasional exposure to airborne dust in the workplace
- Work surface is stable (flat)
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