Customer Services and Business Development Specialist

Vakansiyanın detalları

Əmək haqqı: Razılaşma yolu ilə
Kateqoriya: Biznes inkişafı
Məşğuliyyət: Tam iş günü

Vakansiyanın təsviri

Provide exceptional customer service to clients navigating our website, ensuring a seamless and user-friendly experience.
Assist customers with inquiries, booking processes, and troubleshooting website-related issues.
Collaborate with the technical team to address and resolve website functionality concerns.
Proactively engage with customers through various channels, such as live chat, email, and phone, to enhance their online experience.
Stay updated on travel industry trends, products, and services to provide accurate and timely information to customers.
Handle customer feedback and work towards continuous improvement of the website and online services.
Identify and pursue new business opportunities in the travel industry, fostering strategic partnerships with airlines, hotels, and other key players.
Conduct market research to analyze industry trends, competitor activities, and potential areas for business growth.
Develop and maintain relationships with existing clients, ensuring their needs are met and identifying opportunities for upselling or cross-selling.
Create compelling business proposals and presentations to showcase the agency's offerings and negotiate favorable terms with partners.
Collaborate with the marketing team to develop and implement effective strategies for promoting the agency's services.
Monitor and evaluate the success of business development initiatives, making data-driven recommendations for improvement.
Stay informed about changes in the travel market and adjust business development strategies accordingly.