• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes;

 • Secure payment, verifying and adjusting billing as needed;

 • Provide guests with room and hotel information, directions, amenities and local interests;

 • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff;

 • Complete cashier and closing reports, counting the bank at the end of each shift securely;

 • Accept and record wake-up calls, delivering to the right department;

 • Communicate any emergency, lost item or theft to proper security staff and/or authorities;

 • Keep contingency lists in case of emergency and communicate any necessary messages;

 • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities;

 • Act in accordance with policies and procedures when working with front of house equipment and property management systems; 

• Follow company brand standards. 

 • Previous customer experience and the ability to work effectively under pressure;

 • Previous experience in cash handling;

 • Proficiency in Azerbaijani, English, and Russian, any additional language is preferable;

 • Must be proficient with computers;

 • Positive attitude and good communication skills;

 • Commitment to delivering a high level of customer service;

 • Willing to take initiative and work with little direction;

 • Ability to work as part of a team;

 • Must be able to work flexible hours, including early mornings, late evenings, weekends, and holidays.