The qualified applicant will have an excellent phone personality, superior computer skills and a thorough understanding of the room types, rates, occupancy, sales strategies and hotel operations as well as have a strong sense of guest orientation.  

Reporting to the Reservations Manager, responsibilities and essential job requirements include but are not limited to the following: 

• Answer and direct phone calls in an efficient, courteous and professional manner to achieve maximum customer satisfaction 
• Provide information to prospective guests, coordinates details of each reservation to ensure guest’s satisfaction. 
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.  
• Processes reservations from the sales office, other hotel departments, and travel agents.  
• Must be able to work all shifts including AM's, PM's, weekends, and holidays. 
• Must be able to analyze guest situations and make suggestions that meet and exceed the guests' expectations of the hotel. 

• Must be fluent in English, Russian and Azeri languages 
• Ability to analyze, prioritize, organize and follow up with a strong sense of urgency. 
• Excellent interpersonal and communication skills, both in email and by telephone. 
• Must be organized with the ability to handle multiple tasks. 
• Answer all incoming calls from the outside and channel them as appropriate. 
• Coordinate all in-house guests’ requirements pertaining to wake up calls, housekeeping orders and maintenance requests. 
• Ensure that all Reservations standards/PBX and Procedures are adhered  

A degree or Diploma in Hospitality is an asset. Previous hotel experience in a Reservations is preferred but not obligatory. Knowledge of Opera PMS is an advantage 

Candidate must possess valid work authorization in Azerbaijan.