Support associate - FULL TIME - Support associate

Vakansiyanın detalları

We are still growing rapidly and are looking for Support Associates to join our team in Azerbaijan! In our Support team, there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to best support our customers, restaurants, and courier partners. We are looking for people who take ownership beyond the obvious.
Handling our 24/7 customer and courier partner support together with the team.
Communicating with customers via the chat, using a Wolt tone of voice and adapting to the customers tone.
Simply and clearly responding to questions and queries from our customers and courier partners, finding solutions to exceed their expectations.
Developing our customer and courier partner support together with the team.

You are fluent in Azerbaijan & Russian, and able to work in English.
Support Associate is a shift-based role, which means you’re going to work on morning, day, evening and even night shifts as our Customer Support operates 24/7 (some examples of the full-time shifts: morning - 06:00-15:00; 08:00-17:00, day - 12:00-21:00, evening - 18:00-03:00, night: - 21:00-06:00).
You are able to work directly from the office.
You preferably have experience in customer support or customer service.
Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritize.
You have the ability to stay calm under pressure, during rush hours and high demand.
You are tech-savvy and a quick learner.
You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.

Müraciət üçün (CV): https://careers.wolt.com/en/jobs/support-associate-full-time/943f24a#apply-now