Customer Support Team Lead

Vakansiyanın detalları

Əmək haqqı: Razılaşma yolu ilə
ingilis dili rus dili

Vakansiyanın təsviri

Your team of specialists is your primary accountability – ensuring they are engaged and capable. This means great hiring, onboarding, coaching, and support using our internal leadership principles as your guide.
Market health – this means tracking your forecast accuracy, arrival patterns, and schedules and adjusting to ensure we are managing customer demand. You will own your market KPIs, including response and resolution times, customer satisfaction, or contact rates.
Engagement – look after your well-being by prioritizing effectively, sometimes stopping, delegating, or moving tasks into your backlog.
Stakeholder engagement – build meaningful relationships and communication flow with all your stakeholders within and outside of our department to maintain a culture of collaboration.

Xüsusi tələblər

You have 2+ years of experience in a customer service management or general management role
Fluency in English, Azerbaijani and Russian languages.
A passion for technology and improving overall product quality, complemented by solid technical knowledge. Incredibly data-driven – hypotheses are validated with data and several data points are used to support decision-making
Rock-solid analytical skills and a wizard around spreadsheets (Excel or Google Sheets)
Strong attention to deadlines and details
Proven ability to simplify and communicate complex data with clarity and purpose to all levels of employees
Strong customer focus with proven success in problem-solving, teamwork, flexibility, planning, and decision-making
Clear and concise, written and verbal communication.

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Müraciət üçün (CV): https://bolt.eu/en/careers/positions/7323034002/#form