IT Helpdesk

Vakansiyanın detalları

Monitor and respond quickly and effectively to requests received through the IT Help Desk mailbox and IT Service Management tool;
Manage Help Desk tickets in a timely manner;
Take user calls and provide accurate, satisfactory answers to their queries and concerns;
De-escalate situations involving dissatisfied customers, offering patient assistance and support;
Ask educated questions and listen to customers to determine root cause of issues;
Work through the problem-solving process with customers, empowering them to do the same in the future;
Escalate issues to the next Tier with next level of difficulty;
Follow-up with customers to ensure issues are resolved;
Train incoming staff.

Bachelor's degree in computer science or related field;
Proven experience as IT Help Desk Technician;
Minimum 3 years of experience in computer and peripheral hardware;
Excellent IT skills and knowledge of troubleshooting hardware and software in computers and mobile devices;
In-depth knowledge of Windows, Android and OS operating systems;
Problem-solving skills;
Technical documentation skills;
Organizational and interpersonal skills;
Strong documentation and reporting skills.

Müraciət etmək üçün: [email protected]