• Unsocial hours may be required both for Board events, school visits, audits, as well as monitoring weekend exams sessions.
• Occasional travel will be required.

Main Accountabilities:

1. Exam delivery

A1. Processing exam papers

Understands the importance of keeping exam materials secure and of following systems which protect self and colleagues from unfair accusations of malpractice. Understands different exam bodies may have different requirements. Understands underlying principles of secure exam paper processing. Familiar with relevant exam body/QCA/IELTS regulations. Able to process exam papers in line with exam body/QCA/IELTS regulations, including

         Unpacking, counting, logging, shredding materials securely

         Using appropriate/different stock management systems and equipment inventories to ensure secure materials and equipment can be tracked internally and externally

         Packing and despatching materials back to exam bodies or recording secure local destruction

A2.  Arranging exam venues

Identifying and booking suitable venues, including brand, spacing, health and safety requirements whether QCA or exam body regulations. Can ensure a venue is set up correctly.

A3. Setting up the exam day

Can use required receipting, registration and exam entry systems eg ORS, ESOLCOMMS,REX  etc to process candidate entries. Able to enter data quickly and accurately. Able to apportion candidates where required to venues or examiners using relevant systems. Able to produce and despatch candidate test day information eg statements of entry/hall tickets etc

Can schedule supervisors/invigilators as appropriate and ensure they have correct (pre-prepared) training and knowledge for that particular exam.

A4. Supporting the exam day

Understands requirements of invigilator/supervisor. Can act as or monitor performance of venue staff. Able to ensure materials are secure throughout the day.

Can set up a venue for pen and paper or CB tests, in line with brand and security guidelines.

Understands what to do in case of a crisis or issue on the exam day

A5. Coordinating marking of scripts/interviews and processing exam results

Can schedule appropriate numbers of examiners/markers and arrange double marking as appropriate. Understands examiner/marker validity periods. Arrange examiner training and standardisation upon need. Inputting results where required eg IELTS. Can print IELTS TRFs or other results/certificates where required. Can arrange despatch of TRFs/other exam certificates.

B. Supporting general effective management

B1. Supporting effective and compliant financial processes

Raising and goods receipting P.O.’s or creating vendors. Understands procurement policies if involved in making procurement decisions. Understands principles of Approved Supplier List (ASL) and can follow where required.

Understands principles and importance of receipting and daily reconciliation of income.

Preparing of examiner/marker/invigilator payments.

B2. Delivering effective customer communication (mainly exam candidates and enquiries from supplier schools, agents etc)

Understands the exam process (registration through to results) and is able to communicate this clearly to the customer.

Answering customer queries, dealing with initial complaints, within BC corporate and local customer service standards. Understands where to find information to respond to queries where the answer is not immediately known.

Product knowledge – able to answer queries about the different products and explain their benefits to the customer

B3.Supporting the management of the security of information we hold about others (Data Protection)

B4. Managing the safety of children (0-18) who use our services (Child Protection)

B5. Understanding the BC Equal Opportunities and Diversity policy and adapting it where necessary

B6. Comply with all tenets of QCA, including local regulations as defined by CEM.  Carry out QCA self-assessment quarterly.Time management

• University degree or equivalent
• English to C1 level
• Fluent written and spoken Azerbaijani and English
• Ability to ensure compliance, risk and security standards are monitored and maintained
• Russian language 
• Contract Type – Fix Term Contract – 1 year
• Location – Azerbaijan
• Requirements – Candidates must have the legal right to work in Azerbaijan

• Stress management

• Effective written communications
• IT Skills, MS Word, MS Outlook, Excel, Powerpoint, Access, Sharepoint