Vakansiyanın detalları

Vakansiyanın təsviri


  • Answer and direct phone calls in an efficient, courteous and professional manner to achieve maximum customer satisfaction
  • Provide information to prospective guests, coordinates details of each reservation to ensure guest’s satisfaction.
  • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Must be able to work all shifts including AM's, PM's, weekends, and holidays.
  • Must be able to analyze guest situations and make suggestions that meet and exceed the guests' expectations of the hotel.
  • Must be fluent in English, Russian and Azeri languages
  • Ability to analyze, prioritize, organize and follow up with a strong sense of urgency.
  • Excellent interpersonal and communication skills, both in email and by telephone.
  • Must be organized with the ability to handle multiple tasks.
  • Answer all incoming calls from the outside and channel them as appropriate.
  • Coordinate all in-house guests’ requirements pertaining to wake up calls, housekeeping orders and maintenance requests.
  • Ensure that all Reservations standards/PBX and Procedures are adhered
  • Xüsusi tələblər

    • A degree or Diploma in Hospitality is an asset. 
    • Previous hotel experience in a Reservations is preferred but not obligatory. 
    • Knowledge of Opera PMS is an advantage

    Oxşar vakansiyalar

     
    • Xırdalan

    • 450 AZN dən

    Premium
     
    • Bakı

    • 500 AZN dən

     
    • Bakı

    • Razılaşma yolu ilə

     
    • Bakı

    • 400 - 800 AZN

     
    • Bakı

    • Razılaşma yolu ilə

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