Reservation Agent

Vakansiyanın detalları

Əmək haqqı: Razılaşma yolu ilə
Kateqoriya: Reception (resepşn)
Məşğuliyyət: Tam iş günü
azərbaycan dili rus dili ingilis dili

Vakansiyanın təsviri

Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail

Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)

Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments

Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)

Reviewing and update reservations interfacing between the CRS and PMS

Ensuring reservation confirmations are issued promptly and accurately

Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues

To monitor and track special promotions and communicate information to various operational departments

To ensure all reports and confirmation letters are filed on a daily basis

Attend weekly Reservations department meetings, daily meetings and trainings;

To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;

To comply with the requirements for appearance (grooming) provided by the rules;

Understand and adhere to all departmental guidelines and policies;

To report any technical problems and necessary needs in the work process immediately to the direct manager;

To perform other tasks determined by the direct manager;

To assist the work of other employees of the department;