Develop, finalise and implement the sales strategy of the business in line with the overall regional Business Plan
Ensure all in-house service, field service, rental maintenance work is scheduled effectively to maintain a high on time delivery
Align the regional product line sales strategy with current and future business strategies of established and emerging markets and customers
Responsible for the creation, implementation and upkeep of applicable sales KPIs and metrics in order to provide regular and accurate reports
Coordinate the aftermarket (sales, service, field service, remote recertification) operations with all the other departments of the company
Work closely with direct reports in refining sales skills fulfilling strategies to drive results
Seek out new customers, and sales opportunities to help build up the business
Develop an effective structure and process with communication to get people engaged and focused on the top priority business needs to ensure our first to the customer approach
Continually develop the team capacity, competency, career development and succession planning
Take ownership of the your team, by means of providing direction and communication to the attainment of business goals – making corrective actions where needed
Ensure all in-house service, field service, rental maintenance work is scheduled effectively to maintain a high on time delivery
Continually review all staffing training requirements and ensure plans and competency records are maintained
Maintain manpower levels to ensure output targets are achieved
Liaise with regional Aftermarket Operations on an ongoing basis regarding any QHSE or HR issues that may have an impact on the department
Produce monthly service, spares, rental revenue forecasts, highlighting any high/low margin orders
Provide cost analysis for jobs processed by the service, spares, rental, departments
Review all departmental procedures, practices, and processes in order to achieve optimum levels of efficiency at all times
Assist in the preparation of an annual equipment budget
Prepare costing list on all rental equipment majors
Ensure all company policies, procedures, and handbook are followed by department heads
Review and develop operational personnel through the talent management system
Ensure service inspection and materials control team process all materials in line with the service work schedule
Ensure our timing system ‘NOV Time’ is maintained daily