Position: Lead of Help Desk Support

• Bachelor’s degree in any Computer Science, Information Technology, Computer Engineering, or Information Systems discipline
• Experienced IT professional with 8+ years of expertise in technical support and IT service desk management by ensuring all service levels are achieved in line with the need of a safe and efficient IT operations.
• Have demonstrated a consistent commitment to ensuring the efficient functioning of IT service desk operations and delivering exceptional user experiences.
• Monitor proper tickets closure/escalation processes.
• Proficient in the usage/application of standard diagnostic, test equipment and software tools. 
• Excellent interpersonal and customer-service skills.
• Post-holder is required to be up-to-date on evolving IT technology and market best practices.
• Hands on Experience in service desk and support team operating according to ITIL standard
• Basic knowledge of cyber security standards