Front Desk Supervisor

Vakansiyanın detalları

Proficiency in using property management systems (Opera), guest profiles, room allocations, and reporting.
Comprehensive understanding of front desk operations, including check-in and check-out procedures, room assignments, and managing guest inquiries.
Ability to maintain guest databases, track guest preferences and special requests, and utilize CRM systems to enhance guest experiences and loyalty.
Ability to analyze front desk performance metrics, such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR), to identify trends and opportunities for improvement.
Understanding of hotel standards and procedures for maintaining cleanliness, safety, and guest satisfaction at the front desk and lobby areas.
Proficiency in handling guest complaints, resolving conflicts, and addressing challenging situations with diplomacy and professionalism.
Strong leadership skills to motivate, coach, and train front desk staff, delegate tasks effectively, and foster a positive work environment.
Knowledge of emergency protocols, including evacuation procedures, first aid, and communication systems, to ensure guest safety and security during crises.

Familiarity with legal and regulatory requirements related to guest registration, privacy, and security, including compliance with local ordinances and industry standards.

Müraciət üçün (CV): https://fourseasons.wd3.myworkdayjobs.com/en-US/search/details/Front-Desk-Supervisor_REQ10340402?locations=4d51f61d7dfe42ff846b19496d832920