Vakansiyanın detalları
- Əmək haqqı: Razılaşma yolu ilə
- Kateqoriya: Mütəxəssis
- ingilis dili rus dili
Vakansiyanın təsviri
- Support launch, development, and deployment of Retention Programs
- Define directions for Customer Feedback Management Program development, launch, improvement, and maintain program deployment
- Cooperate with Service Design, Retention, Acquisition, Marketing, Digital, and other teams to support creation of Retention Programs deployment plans across multiple channels
- Support creation of operating flows and scripts for front liners to deploy Retention Programs in different offline and online channels
- Develop Retention Programs guidelines for regional teams and ensure compliance in the execution
- Ensure delivery of business processes, reporting, and analysis
- Define monitoring requirements for Retention Programs and improve existing methods to understand the impact on customer experience and important metrics.
- Contribute to the definition of front liners' skills requirements and training needs
- Coordinate third-party suppliers through the process of Programs development and materials production
- Coordinate Programs budget and develop Retention Programs performance reports
Xüsusi tələblər
- Strong background in execution and optimization of B2C programs in offline and online channels
- Leading experience in project maintenance within multifunctional teams
- Ability to bring to bear data and technology to build relevant and engaging customer experiences
- Highly customer-focused approach
- Strong communication and collaborative skills
- Attention to detail combined with a structured approach to projects and critical thinking
- Committed attitude, drive for results, and independence in execution
- Advanced English & Azeri proficiency; knowledge of Russian is an advantage
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