• Contact potential or existing customers to inform them about a product or service using scripts for sales or survey
• Carry out within the framework of company procedures, performance indicators and deadlines agreed with Line Manager
• To provide timely and accurate information for ensuring high customer satisfaction    
• Ensure providing high quality customer service
• Achieve daily, weekly, monthly and quarterly sales/survey targets in line with group/company goals   
• Ensure the achievement of pre-established goals: sales, survey 
• Keeping up to date on all products
• To track the information sent by the training group
• To carry out the accurate registration based on the results of contacts in the relevant system
• Register customer response within the predefined rules and in the correct form 
• If necessary, support Contact Center with responding inbound calls
• Respond to incoming inquiries through designated channels
• Meet company expectations for excellent customer service   
• Provide high-quality service to subscribers, ensure subscriber's satisfaction and etc.
• Carry out other tasks related to the position assigned by management
• To execute assigned tasks in compliance with the procedures/policy/instructions.
• To keep confidentiality of the company data.
• It is carried out directly in agreement with the manager and in accordance with the rules
• (internal/external) audit results
• Confidential information not to be shared

• Secondary or High education
• At least 1 year experience in Customer Services
• Excellent knowledge of Azerbaijani and Russian languages, intermediate knowledge of English 
• Adequate knowledge of Microsoft Excel, Word, Outlook

Deadline: 22.04.2025