Vakansiyanın detalları
- Əmək haqqı: Razılaşma yolu ilə
- Kateqoriya: Menecment
Vakansiyanın təsviri
- Lead and manage all front office operations, including reception, guest services, concierge, valet, and lobby areas;
- Ensure the consistent delivery of brand standards and elevate the guest journey at every touchpoint;
- Personally engage with guests, oversee VIP arrivals, and resolve concerns swiftly with professionalism and care;
- Monitor and manage room inventory in coordination with Revenue and Reservations teams;
- Work closely with Housekeeping, Valet, and Security to ensure smooth and synchronized operations;
- Recruit, onboard, train, and mentor team members, setting clear development goals and tracking progress;
- Lead daily briefings, training refreshers, and performance evaluations to maintain high team performance;
- Optimize departmental schedules and ensure manning aligns with business volume;
- Support the creation and implementation of SOPs, checklists, and internal procedures;
- Foster a collaborative team environment with strong communication and regular feedback loops;
- Ensure grooming, presentation, and behavioural standards are consistently upheld by all team members;
- Act as the primary liaison with valet, limousine, and outsourced guest service partners;
- Participate in budgeting and cost-control efforts in collaboration with the Finance team;
- Represent the department in daily briefings, operations meetings, and strategic planning sessions;
- Ensure all associates understand safety protocols and guest emergency procedures;
- Track departmental KPIs, guest satisfaction scores, and implement continuous service improvements.
Xüsusi tələblər
- Degree in Hospitality Management or a related field;
- 2–3 years of experience in a similar role, preferably within a luxury hotel or resort;
- Demonstrated leadership ability and passion for delivering unforgettable guest experiences;
- Outstanding communication, interpersonal, and team-building skills;
- Excellent organizational skills and ability to multitask under pressure;
- Proficiency in Microsoft Office and hotel PMS software;
- Ability to remain composed and solution-oriented in fast-paced environments;
- Fluency in English is mandatory; Russian and Azerbaijani are a plus;
- Strong knowledge of luxury service culture and attention to detail;
- Flexibility to work evenings, weekends, and holidays as required.
Müraciət etmək üçün: [email protected]
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