• Support Line Manager in overall management of the Telecoms department.
• Coordinate operations and projects with other Departments
• Manage daily activities, including staffing, scheduling, and customer interactions.
• Maintain Training Department by establishing and tracking calendars for newly hired technicians and train existing core staff to develop in their career.
• Within level of authority place orders for equipment, supplies and materials.
• Monitor, evaluate, and report on budget, costs and income.
• Handle routine tasks and customer problems and escalate unusual or high priority items.
• Develop productive, profitable and achievement oriented working environment.
• Address operational issues and concerns in a timely fashion.
• Supervise technical team to ensure operational excellence and excellent customer services.
• Educate operations team on best practices, company policies and service excellence standards.
• Timely report on any projects risks.
• Evaluate inspection reports and service tickets and prepare repair invoices.
• Generate operational reports for management as needed.
• Develop, implement and review departmental processes
• Ensuring staff working on processes are happy and operating efficiently by ensuring that health and safety regulations are followed.
• Coordinate and assist (if needed) in routine maintenance and repair works for the equipment.
  
  

Project Management

• Assure that assigned projects are properly planned and implemented to meet agreed upon results, Act as a PROJECT MANAGER for the assigned projects and take ownership of all project phases (Initiation-Planning-Execution-Monitoring & Control-Close) by following next:
• Understand the business case and participate during initiation phase.
• Be a part of the definition phase for project scope and objectives, involving all relevant stakeholders and ensuring technical ability to deliver the scope requested.
• Leading project planning sessions.
• Ensure resource availability and allocation.
• Prepare and distribute related to the project artifacts needed for Project Plan such as:
• Schedule Plan
• Procurement Plan
• Cost Plan
• WBS (Work Breakdown Structure / Iterations / Stories)
• Communication Plan
• Risk Management Plan
• Procurement Plan
• Drive preparation of MoS, WP, FAT, SAT, BOM and drawings for projects.
• Support delivery of the services avoiding gold-plating, and any project managerial mean of waste.
• Monitor progress and ensure that all projects are delivered on-time, within scope and budget.
• Constantly seek for an opportunity to decrease the running cost.
• Keep project owner updated with the actual progress and forecast.
• Managing relationships with clients and stakeholders.
  
  

Documentation

• Assist in preparation and execution of orientation and training plans
• Collaborate with payroll to ensure correct employee compensation
• Prepare and submit monthly invoicing reports on staffing operations
• Maintain and control annual support orders for Healthcare, SME and Ad-hock support
• Confirm/approve vacation times to minimize potential impact to ROTA.
• Assist with filing of timesheets or documentation as required or requested.
• a) Review Timesheets for accurate services.
• b) Review timesheets for accurate hours and compare to schedule
• c) Familiarize self to client and staff charts so documentation can be located upon request and delivered if needed.
• d) Prepares letters and other correspondence as directed.
• e) Assemble mailings and send them in a timely manner.
• Maintains confidentiality in all aspects of the job.
• a. Respects the confidentiality of information in client and employee records.
• b. Shares information in accordance with company policy.
• c. Protects and operations documents in a manner that prevents unauthorized access.
• Maintains confidentiality in all aspects of the job.
• a. Respects the confidentiality of information in client and employee records.
• b. Shares information in accordance with company policy.
• c. Protects documents in a manner that prevents unauthorized access.
  

• Degree in Telecommunication or related field.
• Experience in Oil&Gas Engineering Sector and Managerial role for 5+ years.
• Experience in remote management
• Proven experience in training, including development of training materials.
• Strong communication skills with ability to express ideas and concepts clearly and persuasively with senior members of the Head managers as well as with field practitioners.
• Excellent networking skills.
• Understands work from a process point of view and uses measurement and accountability systems effectively.
• Demonstrates openness and transparency.
• Knowledge of business principles and techniques of administration, organization, and management.
• Strong working knowledge of Microsoft Office.
• Excellent Negotiations, verbal and written communication skills.
• Availability of PMP (Project management) is a plus.
• Outstanding organizational and time-management abilities.
• Problem-solving and decision-making aptitude
• Strong ethics and reliability