Execute procedures in accordance with required standards, maintaining cleanliness and appearance guidelines.
Perform retail and additional product sales.
Provide post-treatment advice based on guest complaints, and inform the reception department about products for delivery to guests.
Continuously recommend follow-up treatment programs and additional product sales to guests.
Be knowledgeable about all therapeutic procedures, packages, and discount campaigns.
Ensure all procedures are provided according to company protocols and standards, as taught during training, while accommodating specific guest requests.
Conduct detailed consultations with each guest, identifying their medical history and complaints.
Move quietly and carefully in hallways and treatment rooms to maintain guest comfort.
Use products in the recommended amounts as advised by the manufacturer, and do not exceed these quantities.
Maintain an adequate quantity of towels and products in treatment rooms, ensuring tools are filled and kept clean and tidy in line with company standards.
Adhere to proper opening and closing procedures for treatment rooms and report any repair needs directly to the supervisor.
Provide high-standard service and care to guests, paying attention to small details in accordance with company protocols.
Regularly record guest preferences, participate in updating their profiles, and share this information with other team members.
Ensure the confidentiality of all information, including medical details and any other information provided by the guest.
Immediately report any guest complaints to the direct supervisor.
Provide guests with professional, hygienic, and safe procedures, regularly updating knowledge in this area and participating in all required training sessions as directed by the direct supervisor.
Ensure the daily cleanliness, sterilization, and hygiene of equipment, procedure rooms, linens, and guest areas.
Always act responsibly towards personal safety, as well as the safety of other employees and guests.
Understand and comply with all internal instructions, policies, and procedures.
Maintain the required appearance and personal hygiene standards in line with the company’s expectations.
Adhere to LQA (Leading Quality Assurance) standards, stay informed, and participate in relevant training.
Comply with the company’s health and safety regulations, create a safe working environment, and be familiar with all safety and emergency procedures.
Xüsusi tələblər
Certification
A good therapist must be compassionate and patient while working with clients
Building strong relationships with clients and creating a comfortable environment