Vakansiyanın detalları
- Əmək haqqı: Razılaşma yolu ilə
- Kateqoriya: Mütəxəssis
Vakansiyanın təsviri
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media channels.
- Provide accurate and comprehensive information about our forex products, services, and trading platforms.
- Assist customers with account-related tasks, including account setup, funding, withdrawals, and technical issues.
- Guide customers through trading processes, explain trading concepts, and address trading-related queries.
- Resolve customer complaints, striving for first-call resolution and maintaining a high level of customer satisfaction.
- Escalate complex or unresolved issues to higher-level support or management as necessary.
- Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system.
- Continuously update and expand product knowledge to provide comprehensive and up-to-date support.
- Collaborate with other team members and departments to resolve customer issues and improve processes.
- Identify and report any patterns or trends in customer inquiries to help improve products and services.
- Adhere to company policies, procedures, and regulatory guidelines at all times.
Xüsusi tələblər
- High school diploma or equivalent; bachelor's degree in finance or related field is a plus.
- Previous customer service experience in the financial industry, preferably in forex or trading.
- Strong knowledge of forex trading concepts, platforms, and industry practices.
- Excellent communication skills, both written and verbal, with the ability to explain complex ideas clearly.
- Proficiency in using customer support software, CRM systems, and trading platforms.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced, 24/7 environment.
- Strong problem-solving skills and the ability to think critically to resolve customer issues.
- Professional and empathetic demeanour when dealing with customer complaints or challenging situations.
Müraciət üçün (CV): https://careers.cfi.trade/jobs/5980125-customer-service-officer
Yeni vakansiyaları operativ almaq üçün Telegram-kanalımıza qoşulun
