• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks.
• Respond in a timely manner to service issues and requests.
• Provide technical support across the company (this may be in person or over the phone).
• Set up accounts for new users and ensure proper access permissions.
• Repair and replace equipment as necessary.
• Test new technology and evaluate performance.
• Maintain technical documentation and inventory records.
• Ensure security through access controls, backups, and firewalls.
• Participate in IT projects such as system upgrades, migrations, and rollouts.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA are a plus.

Experience:

• 2+ years of experience in IT support or a similar technical role.
• Experience with Windows, macOS, and Linux operating systems.
• Familiarity with Active Directory, Office 365, and cloud platforms.

Technical Skills:

• Understanding of networking concepts (DNS, DHCP, TCP/IP).
• Knowledge of cybersecurity principles and best practices.
• Experience with helpdesk systems and remote support tools.
• Basic scripting or automation experience (e.g., PowerShell, Bash) is beneficial.

Soft Skills:

• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Attention to detail and ability to prioritize tasks.