To set up the host/hostess stand, review the reservation book and make recommendations as to the set-up of the room;
To open the restaurant for business at the prescribed time each shift;
To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set;
To inspect every menu and list to ensure their immaculate condition and appearance;
To assign seating taking into the account service standards;
To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity;
To maintain a station chart and cover count for the restaurant;
To be fully capable of working with open table system;
To ensure each guest receives the highest quality of service;
To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture;
To handle guests without reservations or those waiting for others to join them;
To handle lost and found items;
To seat reservations promptly at a table pre-set for the number in the party;
To check guest's coats or packages when necessary;
To address guests by name whenever possible;
To address guest dissatisfaction immediately and inform the manager of the action taken;
To answer telephones according to standards and take reservations or provide information regarding the restaurant or any other hotel service;
To anticipate the needs of guests while scanning the room constantly;
To respond properly in any hotel emergency or safety situation;
To perform other tasks or projects as assigned by hotel management;
To identify potential problems and ask for assistance before breakdown occurs;
To provide lateral service within the hotel whenever needed;
Must be able lead by example by demonstrating the Hallmarks and guiding principles in their role continuously;
Must be able to perform any other duties as may reasonably be requested by the management;
Include "Hostess -Nikki Beach project" in the subject line.
Xüsusi tələblər
Experience in similar positions;
Demonstrated experience working in a high volume, high pressure environment;
Experience working in the hospitality or other customer service related industry;
Administrative skills, able to multi-task and meet deadlines;
Familiar with facilities management systems;
Strong verbal and written English language skills and Azerbaijani;