Vakansiyanın detalları
- Əmək haqqı: Razılaşma yolu ilə
- Kateqoriya: Supervisor
Vakansiyanın təsviri
- Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. (20%)
- Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. (20%)
- Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. (20%)
- Maintains a balanced bank assigned by the hotel. Reconciles all transactions at the close of each shift. (10%)
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. (5%)
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
- Works harmoniously and professionally with co-workers and supervisors. (10%)
- Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. (5%)
Xüsusi tələblər
- Oversee the front desk staff, including receptionists and night auditors, by assigning tasks, providing guidance, and monitoring performance.
- Ensure efficient and accurate check-in and check-out processes, addressing any guest concerns or special requests promptly.
- Coordinate room assignments, ensuring optimal occupancy levels and accommodating guest preferences whenever possible.
- Provide exceptional customer service by resolving guest inquiries, complaints, and issues in a timely and professional manner.
- Conduct training sessions for front desk staff on hotel procedures, customer service standards, and use of hotel management software.
- Conduct constant role plays and refreshing training, give constant corrective feedback.
- Demonstrate strong leadership skills by motivating and empowering front desk staff to achieve high levels of performance and guest satisfaction.
- Pay close attention to detail to ensure accuracy in guest reservations, room assignments, and financial transactions.
- Collaborate effectively with other departments and colleagues to achieve common goals and deliver seamless guest experiences.
- Remain flexible and adaptable in a dynamic hotel environment, adjusting to changing priorities, guest needs, and business demands.
- Demonstrate awareness and respect for diverse cultural backgrounds and customs when interacting with guests from different regions and countries.
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