Address advanced HR inquiries (Tier 2): Offer expert advice and resolution on sophisticated HR queries, supporting Wolt employees across Kazakhstan and Azerbaijan with their nuanced HR needs.
HR program implementation: Support the execution of targeted HR programs, including compensation reviews and performance appraisals.
Analytical insight: Utilize HR data to craft insightful analyses and reports, aiding decision-making and enhancing our HR intelligence.
Navigate employee relations: Manage sensitive employee concerns and grievances, ensuring a fair, respectful, and legally compliant resolution process.
Impartial ER Investigations: Lead and document complex Employee Relations (ER) investigations and grievance processes with total objectivity, providing high-level reporting and recommendations to safeguard the company’s legal and ethical standing.
Authoritative Advisory: Act as a trusted, impartial advisor to Team Leads and People Partners, possessing the professional courage to challenge biased decisions or inappropriate requests.
Compliance mastery: Monitor and help us enforce adherence to labor laws and regulatory standards, safeguarding our organization against legal risks.
System enhancement and maintenance: Continuously refine our HR tools and platforms for optimal efficiency, particularly Workday, ensuring high data integrity and functionality.
Specialized training initiatives: Design and deliver onboarding and training sessions, focusing on elevating the skills and competencies of our team leads and team members.
Complex issue resolution: Collaborate closely with People Partners to tackle and resolve high risk HR challenges.
Support end-to-end employee life cycle processes: Answer general HR queries (Tier 2), write employment contracts, handle data in Workday, and play an active role in monthly payroll-related tasks and management.
Xüsusi tələblər
Background: People/HR experience, ideally in a multi-country, global environment
HR passion: A genuine zeal for impacting lives positively through HR.
Service excellence: A commitment to delivering exceptional service experiences.
Technological affinity: An enthusiasm for digital solutions and HR technology.
HR knowledge: Solid grounding in HR fundamentals, whether through education or practical experience.
Critical Thinking & Analytical Rigor: Ability to look beyond administrative tasks to identify root causes of issues and propose data-backed solutions.
Professional Courage & Integrity: Proven ability to remain impartial, maintain strict professional boundaries with stakeholders, and stand your ground in difficult situations.
Change Agent Mindset: A track record of not just following processes, but actively rebuilding and improving them for efficiency.
Process orientation: A love for structured, efficient work processes.
Learning and growth: A relentless pursuit of HR knowledge and expertise.
Problem-solving: A proactive approach to overcoming challenges.
Independence and collaboration: Exceptional at working both autonomously and as part of a team.
Digital proficiency: Comfortable in a digital-first, interconnected work environment.
Communication skills: Fluent English and Russian abilities, both verbal and written.