• Monitors mobile number porting requests, investigates with relevant teams to decide whether to accept or reject the request;
• Liaises with other operators regarding issues identified during the management of mobile number porting requests and maintains control until the issue is resolved;
• Immediately responds to any issues that arise before mobile number porting is complete and ensures the issue is resolved;
• Monitoring of subscription roaming usage and immediate action in the event of an anomalous situation;
• Responds to incoming requests for subscription transactions on internal numbers in accordance with existing instructions;
• Manages requests for new subscriptions and other subscription services;
• Carries out the necessary checks on subscription numbers identified for illegal use and takes preventive action;
• In accordance with the request to provide a list of numbers in the customer's name, to search for information using the relevant application, to compare this list of information with programme and archive data and to inform about the result, to ensure the identification of the customer's data in the system and real data. Be responsible for the answers given;
• Informs the relevant departments in advance of the operations to be carried out;
• All company policies and procedures must be followed by the employee;
• The employee must comply with the requirements of the company's health and safety policy and any additional safety requirements that may be issued;
• Ensuring customer satisfaction;
• Complying with information security procedures;
• Respecting and following internal disciplinary rules and work procedures;
• To execute job responsibilities and verbal/ written instructions by management;
• To execute assigned tasks in compliance with the procedures/policy/instructions. 

• Secondary or higher education;
• Mobile operator knowledge and experience;
• Minimum of 6 month' experience in customer service;
• Language skills: Azerbaijani - excellent, Russian - professional, English - medium;
• Microsoft Office programs (MS Excel, MS Word, MS Outlook, MS Power Point);
• Collaboration, reliability and ethical behavior;
• Decision making, responsibility, creative thinking, accuracy;
• Working under pressure, analyzing difficult situations and decisions, managing incidents in difficult situations, working with problem customers;
• Strategic thinking, taking control of the situation, managing company interests, customer focus. 

Deadline to apply: 30.04.2025