Vakansiyanın detalları
- Əmək haqqı: Razılaşma yolu ilə
- Kateqoriya: IT sahəsində rəhbər
Vakansiyanın təsviri
- Process Management: Develop, implement, and optimize IT service management processes based on industry standards and internal regulations. Ensure alignment with company business goals and compliance with relevant policies (e.g., ISO, internal IT processes).
- Regulation and Compliance: Translate company regulations into actionable IT service processes and workflows, ensuring compliance with both internal and external policies. Establish and monitor procedures to meet operational and legal requirements.
- Client Management: Serve as the main point of contact between the IT department and clients, ensuring clear communication and timely delivery of IT services. Maintain strong client relationships and address any concerns or issues promptly.
- Team Coordination: Lead and coordinate IT service teams, ensuring efficient collaboration across departments. Oversee the daily operations of IT services and ensure the team is effectively managed to meet service goals.
- Performance Monitoring: Monitor IT service performance through key metrics (e.g., SLA adherence, availability, incident resolution times). Regularly assess these metrics to identify areas for improvement, and take corrective actions when necessary.
- Service Improvements: Identify and propose improvements to IT services and operational processes to enhance efficiency and reduce costs. Streamline workflows and introduce new technologies to improve service delivery.
- Communication: Ensure clear and transparent communication with both internal teams and external clients. Resolve any complaints or issues promptly, transforming negative experiences into positive outcomes.
- Service Support & Maintenance: Provide ongoing support for IT services, including routine system checks, documentation updates, and troubleshooting. Ensure all infrastructure, software, and hardware are maintained to meet operational standards.
- Internal IT Management: Supervise and manage internal IT infrastructure, including systems, networks, and devices used by the company. Ensure all IT environments are secure, reliable, and up-to-date.
- Documentation & Reporting: Prepare technical documentation, user guides, and reports related to IT services. Maintain accurate records for auditing purposes and ensure compliance with internal and external requirements.
Xüsusi tələblər
- Experience: 5+ years in IT service management or coordination, with experience in IT operations or service delivery.
- Process and Regulation Expertise: Strong knowledge of IT service management frameworks (e.g., ITIL, ISO), and the ability to translate regulations into effective processes and workflows.
- Client-Focused: Proven experience in client relationship management, ensuring services meet or exceed client expectations.
- Leadership Skills: Experience leading cross-functional teams, with a focus on resource coordination, team management, and ensuring high-quality service delivery.
- Analytical Skills: Ability to analyze service performance data (e.g., SLA metrics) and translate this information into actionable insights. Strong problem-solving abilities.
- Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical information to non-technical stakeholders.
- Technical Skills: Familiarity with IT systems, service management tools (e.g., Jira), and standard IT infrastructure.
- Languages: Proficiency in Azerbaijani, English, and Russian for effective communication with clients and teams.
Müraciət üçün (CV): https://www.careers-page.com/smartsolutionsgroup/job/LR55Y59R
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