Receptionist

Vakansiyanı irəli çək 5 AZN

VIP vakansiya 5 AZN

Premium vakansiya 10 AZN

Vakansiyanın detalları

Əmək haqqı: Razılaşma yolu ilə
Kateqoriya: Reception (resepşn)
Məşğuliyyət: Tam iş günü
azərbaycan dili ingilis dili rus dili

Vakansiyanın təsviri

Be the warm welcome that kicks off a memorable guest experience ;
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone ;
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay ;
Handle cash and credit transactions ;
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes ;
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns;
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary ;
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed ;
Take pride in your appearance and place as a brand ambassador ;
Always know what events and activities are on the day’s schedule ;
Jump into other ad-hoc duties when your colleagues need your help;
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests;
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay;
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs;
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner;
We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training;

Xüsusi tələblər

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ;
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ;
Fluency in Azerbaijani, English and Russian languages - extra language skills would be great, but not essential ;
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers;
Flexibility - night, weekend and holiday shifts are all part of the job ;
You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential ;
Experience - ideally you’ll have spent at least one year in a front desk or guest service position;
Fluency with Opera PMS ;
Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Müraciət etmək üçün: [email protected]