Reservations Agent

Vakansiyanın detalları

Respond promptly and courteously to guest inquiries via phone, email, or chat regarding availability, rates, and services.
Assist guests with making, modifying, or canceling reservations while ensuring all details are accurate and complete.
Provide comprehensive information on hotel offerings, including policies, amenities, and current promotions.
Process payments securely, maintaining strict confidentiality of guest information and financial data.
Resolve guest concerns or complaints professionally; escalate complex issues to the appropriate management when necessary.
Collaborate closely with the sales, front desk, and other relevant departments to ensure smooth daily operations and a seamless guest experience.
Stay current with reservation systems, pricing structures, and operating procedures to provide accurate and effective assistance.
Accurately log all reservation data and guest communications into the reservation system or database.
Maximize revenue by capturing sales from incoming reservation calls and coordinating all relevant details; complete internal reservation forms.
Generate and distribute daily departmental reports for Operations, Sales & Marketing, the General Manager, and Department Heads.
Manage general reservations email inbox, respond to inquiries, sort mail, and fulfill brochure requests.