End User Support Junior Specialist

Vakansiyanın detalları

Receive and register technical requests from users via phone, e-mail, chat, remote support tools, and ticketing system.
Provide initial resolution for basic and daily issues related to hardware, software, printers, e-mail, Microsoft 365, and standard business applications.
Handle standard service requests such as password resets, login issues, printer connection problems, basic software configuration, and similar tasks.
Assist with initial setup and handover of desktops, laptops, monitors, printers, keyboards, mice, and other IT equipment.
Provide first-level technical assistance to end users using remote support tools.
Record all actions, user communication, and resolution details clearly and accurately in the ticketing system.
Use Knowledge Base articles to resolve standard issues and support updates when new information is identified.
Escalate unresolved or complex incidents to Middle/Senior support level in a timely and proper manner.
Support IT asset registration and inventory update activities.
Work in accordance with internal procedures, SLA requirements, and information security rules.

Education in Information Technology, Computer Science, or a related field is preferred.
Knowledge of English and Russian is an advantage; the candidate should be able to read and understand texts in these languages and possess strong research and search skills.
1 year of experience in Helpdesk, IT Support, or Technical Support, including internship experience.
Basic knowledge of Windows OS and Microsoft 365 applications.
Basic diagnostic and troubleshooting skills for computer hardware and peripheral devices.
Basic understanding of networking: IP, LAN, Wi-Fi, DNS, DHCP.
Basic understanding of Active Directory and user accounts is an advantage.
Good communication skills, customer-oriented approach, responsibility, and willingness to learn.
Ability to work in a team and follow established procedures.

Müraciət etmək üçün: [email protected]