Sales Representative (only candidates who’ve been to the USA!)

Vakansiyanın detalları

Answer customer calls, e-mails, messages, provide fast and correct information to incoming customers’ inquiries.
Make phone calls based on the received customers’ inquiries, register the customers’ details, create shipping labels, convert the leads to the customers.
Record call logs in Salesforce CRM.
Follow up with the customers to achieve the greatest number of converted customers.
Prepare and submit quotes, negotiate the price, and collect payments.
Submit shipping labels to the customers and schedule their visits to the office
Work closely with the accounting and technical departments to resolve different issues, including disputes.
Provide timely feedback to the management team regarding service failures or customer concerns.
Utilize all resources and tools to troubleshoot and diagnose customers’ issues.
Identify and escalate priority issues.
Collect testimonials from the customers.
Schedule the data verification process and assist during the process as needed.
Deliver exceptional customer service to build customer satisfaction and loyalty.
Working Days and Hours: 40 hours/weekly, 5 days/weekly, 18:00-03:00 (Baku time)

Bachelor’s degree is required.
Superb communication skills, written and verbal in English.
The ideal candidate has native level American English with a background in technology and sales management and should live (study or work) in the US for at least 1 year.
Good speed typing skills on QWERTY keyboard.
Must be able to prioritize tasks efficiently without direction.
At least 2 years of experience working in a customer service (or similar) role or sales is a must.
Strong work ethic, time management and organizational skills.
Ability to work night shifts.