Fix Network Customer Support Engineer

Vakansiyanın detalları

Diagnosis, correct and/or support the client in solving his problem.
Diagnosis, correct, and/or support the client in solving his problem.
Qualify incidents and escalate or reassign, if necessary, to the right people and / or the right departments. (with using MI Tool, Opmanager, Tekila and Cacti)
To determine impacted services.,
To demarcate abnormal Key Quality Indicators
To narrow down the possible cause of service quality degradation
To create, assign and close Service Quality Degradation Tickets
To notify, escalate and update ADSL, FO, GPON, WI-FI, Access switch DSLAM issues
Respond to tickets in accordance with Service Level Agreement guidelines.
To prepare resolved and pending Trouble Tickets and opened issues reports on a daily, weekly, or monthly basis.
To be trained according to job description and to follow planned training competence development
To participate and cooperate with the other network units. To familiarize oneself with technical documentation according to job process
To respect and follow internal regulations and procedures
To keep the specific safety instructions and procedures and to supervises strictly for their following and execution
To carry out other tasks related to the position assigned by management

Bachelor (University degree in telecommunications or information technologies is an advantage)
Experience in Complaints handling and a customer-oriented approach is desirable
Experience in the field of telecommunications is desirable
Experience in the Telecommunications field is an advantage
Azerbaijani (Russian and English are preferred)
Microsoft office/Ofis proqramları
Universal knowledge about ADSL, FO, GPON, WI-FI, Access switch DSLAM
Good analytic
Good service delivery mindset
Good listening, negotiation, and presentation skills
Self-motivated and able to thrive in a results-driven environment
Problem-solving skills

Müraciət etmək üçün: [email protected]