Vakansiyanın yerləşdirilmə müddəti bitib
Vakansiyanın detalları
- Əmək haqqı: Razılaşma yolu ilə
- Kateqoriya: Menecer
Vakansiyanın təsviri
- Lead and mentor Training Specialists within the region, fostering a supportive environment that encourages skill development and continuous learning.
- Collaborate with the Regional Training Manager to align the team’s activities with the broader regional training goals and organizational standards.
- Conduct regular performance reviews, coaching sessions, and feedback to ensure Training Specialists are equipped to meet the team’s objectives and grow professionally.
- Oversee the delivery of onboarding and ongoing training programs, ensuring all training content is up-to-date and aligned with global standards.
- Partner with Training Specialists to ensure workshops and sessions are engaging and adapted to meet the diverse learning needs of Support Associates.
- Implement and support coaching practices to help Specialists deliver impactful, real-time guidance to Support Associates.
- Track key training metrics and performance indicators, working closely with Training Specialists to continuously assess and improve the effectiveness of training programs.
- Analyze team performance data to identify trends, address training gaps, and make data-driven adjustments to enhance the learning experience.
- Provide regular updates to the Regional Training Manager on team performance, highlighting successes, challenges, and recommendations for program adjustments.
- Act as a key liaison between Training Specialists and the Regional Training Manager, ensuring that communication flows smoothly and team needs are addressed.
- Coordinate with cross-functional teams, including Content and Quality, to ensure training initiatives align with operational goals and reflect up-to-date practices.
- Gather and relay feedback from Training Specialists to influence the development of new content and improvements to existing programs.
Xüsusi tələblər
- Team Leadership in Training:Ability to lead a team, with a focus on coaching and supporting professional development.
- Training Program Management: Skilled in managing and overseeing the implementation of training programs with attention to both global alignment and local relevance.
- Performance Tracking & Analysis: Proficient in using KPIs and other performance metrics to assess training effectiveness and identify areas for improvement.
- Instructional Design: Experience in supporting the development and adaptation of training content, with a solid grasp of adult learning principles.
- Adaptable & Culturally Aware: Able to balance global objectives with regional needs, adapting training delivery to resonate locally.
- Clear Communication: Strong communicator who can bridge the needs and goals of Training Specialists with those of the broader organization.
- Problem-Solver:Proactive in identifying and addressing gaps in training, with a focus on creating practical, scalable solutions.
- Collaborative:Works effectively with cross-functional teams, ensuring that training programs are aligned and beneficial across the board.
- Ownership & Accountability: Takes responsibility for team success, continuously seeking to improve the team’s impact on Support Operations.
- Result-Oriented Execution: Focused on achieving tangible results in training quality and Support Associate performance.
- Feedback-Driven: Actively seeks and integrates feedback from team members and stakeholders to improve training programs and processes.
- Language proficiency:Professional working proficiency in English and native proficiency in Greek, Georgian, Azerbaijani, Kazakh, Uzbek, or Russian.
Müraciət üçün (CV): https://careers.wolt.com/en/jobs/regional-training-lead/92bcd90
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