Sales representative

Vakansiyanın detalları

Respond to customer calls, emails, and messages, providing prompt and accurate information in British English;
Initiate phone calls based on received customer inquiries, record customer details, generate shipping labels, and convert leads into customers;
Document call logs in Salesforce CRM;
Follow up with customers to maximize the number of successful conversions;
Prepare and submit quotes, negotiate prices, and process payments;
Send shipping labels to customers and arrange their office visits;
Collaborate closely with the accounting and technical departments to resolve various issues, including disputes;
Promptly relay feedback to the management team regarding service failures or customer concerns;
Utilize all available resources and tools to troubleshoot and diagnose customers' issues;
Identify and escalate priority issues;
Collect testimonials from satisfied customers;
Schedule data verification processes and provide assistance during the process when required;
Offer outstanding customer service to enhance customer satisfaction and foster loyalty;
This is an in-person position; remote work is not available;
Working hours are from 13:00 to 22:00 (Monday to Friday);
From March onwards, the working hours will change from 12:00 to 21:00 Baku Time;
Job Location: PITS Azerbaijan Office located at AF Business House, 203 Nizami St, Baku 1010, Azerbaijan.

A Bachelor's degree is a mandatory requirement;
Outstanding communication skills, both written and verbal, in British English;
The ideal candidate should possess native-level British English proficiency and have a background in technology and sales management, as well as residing (studying or working) in the UK for at least 1 year;
Proficiency in QWERTY keyboard typing with good speed;
Excellent computer skills, including proficiency in MS Outlook, Word, and CRM software;
The ability to efficiently prioritize tasks without direct guidance;
At least 2 years of prior experience in a customer service (or similar) role or sales is essential;
Strong work ethic, along with excellent time management and organizational skills.

Müraciət etmək üçün: [email protected]