Managing of Azerconnect IT backup platforms systems.
Backup and archive all critical Azerconnect IT systems Intime
Periodically making restore of critical backups (DBs / VMs)
Administration of Azerconnect IT systems (Unix, Linux)
To support an IT operations strategy
To optimize the IT operation's products, services and processes
To actively support colleagues and team members in BaU operations
To proactive predict and eliminate of faults
To provide L1 & L2 support for Azerconnect IT systems
To be responsible for managing the provision of high quality managed support services to mission critical environments, in line with Service Level Agreements and customer expectations.
To be responsible for overall customer assessment, setup, monitoring, documentation, escalation procedures and customer satisfaction
To ensure development of and team adherence to processes and policies: ITIL, Incident Management, Problem Management, Service Desk Management, Change Management, Operations Monitoring & Performance Reporting
To be responsible for ensuring consistent execution of processes and on-going improvement
To manage of 3rd party vendor and provider relationships/agreements/services in accordance with standard operating procedures
To successful operate of 2nd line managed support services and co-ordination of 3rd line support with senior engineer team
To manage of customer/utilize reporting process
To attend on periodic formal meetings with HOU Systems Administration to discuss operational efficiency and projects
To escalate to HOU Systems Administration and/or HOU Enterprise Services Operations on incidents or faults
To pro-actively support and enhance operational status of Azerconnect IT Backup systems
To fully comply with AZRC IT Policies
To follow IT Security Policies and Guidelines
To fully comply with all administrative requirements of Azerconnect
To carry out other tasks related to the position assigned by management
To respect and follow internal regulations and procedure
Xüsusi tələblər
Bachelor degree;
Red Hat Certified ( RHCSA , RHCE) recommended.
At Least 2 years in IT system administration
English , Russian and Azeri ‑ Good knowledge , reading , writing and speaking