Vakansiyanın detalları
- Əmək haqqı: Razılaşma yolu ilə
- Kateqoriya: Digər işlər
Vakansiyanın təsviri
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- To become fully familiar with the status of guest luggage, messages, deliveries, requests, guest arrivals, limo transfers, pre-booked taxi’s, banqueting functions etc at the beginning of each shift and handover to following shift.
- To provide all information quickly and efficiently as requested by guests and accurately confirm details only by using the appropriate hotel stationery eg. Restaurant confirmation cards sent to the guest room.
- To ensure that the hotel main entrance doors are being opened and closed for guests/patrons entering and leaving the building.
- To assist Reception with room escorts during busy periods, while ensuring sufficient coverage on the desk.
- To provide direction and guidance in the form of a liaison for arriving guests/patrons, ensuring that appropriate direction is given where necessary
- To ensure that luggage delivery is completed to standard in regards to timings and placement in the room
- To ensure the lobby is tidy at all times (carpet runner, main entrance glass doors, cushions, etc), either through available staff or personally.
- To recognise regular guests whenever possible, using their name, and ensure that other employees are made aware of who these guests are.
- To keep a sense of security and be aware of left parcels, bags, strange behaviour, reporting immediately to Security.
Xüsusi tələblər
- To recognise regular guests whenever possible, using their name, and ensure that other employees are made aware of who these guests are.
- To keep a sense of security and be aware of left parcels, bags, strange behaviour, reporting immediately to Security.
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