Vakansiyanın detalları
- Əmək haqqı: Razılaşma yolu ilə
- Kateqoriya: Müştəri məmnuniyyəti Operator (call center və ya zənglərə cavab)
Vakansiyanın təsviri
- Managing sales orders and deliveries in respective applications (LOGON, Holcim Now, Customer portal e.t.c)
- Monitoring order execution and informing the Sales representatives and Customers about the delivery delays
- Updating customers on order status, payment, pallet balance and coordinating internally to resolve customer inquiries
- Provide general administrative support services for commercial support department
- Preparing sales, delivery and stock reports on time according to department and customer requirements
- Following-up the customer requests and properly processing all orders from customers
- Assisting in preparation of sales-purchase contracts and contract related activities
- Registering customer and sales team orders in Logistics ordering tool
- Providing informational support to Customers and Third parties according to approved scripts
- Conducting regular follow-up calls with key accounts and top customers (as defined by the supervisor) to confirm orders for upcoming days, in alignment with the Sales team
- Preparing and distributing internal reports summarizing the total number of orders and order volume registered in Logon
- Ensuring the preparation and distribution of various reports, files and databases related to Call Center activities
- Ensuring effective coordination with the Logistics and Sales departments for the timely modification of customer orders
- Informing Customers and Sales Representatives about the order modifications
- Ensuring the accurate preparation, registration, validation and timely transmission of the invoices to clients
- Collecting and internally communicating complaints and notifications received from company customers and product users
- Providing support in the collection, processing and accurate registration of complaints in the relevant system
- Preparing documents related to tenders and customer proposals
- Assisting in verifying and maintaining sales documentation, including sales contracts
- Preparing export sales activities and related documents
- The employee may be assigned additional duties related to the position, as needed, within the department
Xüsusi tələblər
- University degree preferably in economics, business administration or construction related fields
- Minimum 1 year of experience preferably in the construction industry with a focus on sales or customer support
- Good knowledge of MS Office applications
- Basic knowledge of CRM systems and other relevant applications
- Basic IT literacy
- Native in Azerbaijani, good written and spoken English and Russian language skills
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Oxşar vakansiyalar
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Bakı
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Razılaşma yolu ilə