Lead & Organise the Business Unit:
- Define, lead, and develop the e-commerce team and its structure, instilling clear priorities, process, accountability, and a high-performance culture,
- Lead the Sales Operations, Product, CRM, and Marketing workstreams,empowering managers to own day-to-day execution; attract, develop, and retain key talent,
- Lead the commercial launch of new or upgraded storefronts, in coordination with the Group’s Technical team’s delivery schedule.
Own Commercial Growth & the P&L:
- Hold full P&L accountability for Emporium and each brand store — revenue, margin, cost control, and growth — and define commercial strategy, targets, and direction across the portfolio,
- Set pricing, promotional, brand-mix, and customer-acquisition strategies appropriate to each store’s premium positioning,
- Own budgets, KPIs, and reporting to the Supervisory Board, and the commercial roadmap as the platform evolves toward mobile apps and new storefronts.
Own Online Merchandising & Customer Growth:
- Own online merchandising and assortment so that each store sits within the luxury-to-premium fashion segment, distinct from mass-market marketplaces,
- Drive user growth, conversion, basket value, and retention, leveraging existing CRM (Salesforce), loyalty, and operations tools.
Partner Technology & Vendors:
- Act as the key commercial counterpart to the Group Technical Lead, translating commercial priorities into the technical roadmap (1C,
- Salesforce, Shopify Plus, mobile apps),
- Manage agency, contractor, and vendor relationships at a strategic level, ensuring shared group infrastructure is used effectively.
Area of Responsibility:
- E-Commerce Business Unit Leadership
- Workstream Management and Team Development
- Commercial Launch and Storefront Growth
- P&L, Budget and KPI Ownership
- Commercial Strategy, Pricing and Promotions
- Online Merchandising and Assortment Management
- Customer Growth, Conversion and Retention
- Technology Roadmap Alignment
- Vendor and Agency Management
- Supervisory Board Reporting